Managed Services

We have professionals specialized in Artificial Intelligence, capable of implementing machine learning and natural language processing solutions to enhance your operations and make the most of the power of data.

We have professionals specialized in database management, such as MySQL, Oracle, and SQL Server, to ensure the proper functioning and maintenance of your databases.

Our technical support team is available to resolve any issues or incidents that arise in your technological systems, providing timely and efficient assistance.

We offer resources with knowledge in networks and security, who can manage and maintain your network infrastructure, implement security measures, and ensure the protection of your business data.

We have professionals in system administration, capable of managing and maintaining your servers and operating systems, ensuring a stable and secure environment for your business.

Our managed resources also include experts in quality control and software testing, who will ensure the quality and performance of your applications before their implementation.

Managed Services are a solution where an external company takes care of managing and administering the technological resources of another company, providing highly trained and expert personnel in different technology areas.

Some benefits of hiring Managed Services include the reduction of operating costs, access to specialized skills, improvement of efficiency, and a focus on the core business.

Managed Services can cover a wide range of services, such as infrastructure management, technical support, information security, application management, monitoring, and more.

Managed Services include system security management, involving the implementation of protection measures, threat detection, incident response, and security updates.

The implementation process of Managed Services generally includes assessing the company's needs, designing the solution, migrating existing systems, and configuring the services.

Managed Services can be tailored to the specific needs of each company, providing a level of customization based on technical requirements, policies, and business objectives.

Unlike traditional outsourcing, Managed Services go beyond simple task outsourcing and focus on the comprehensive management of technological resources, providing a more complete and strategic solution.

The relationship between the Managed Services provider and the client company is one of collaboration and partnership, where the provider acts as a reliable technological partner committed to achieving the business goals of the client company.

Service Level Agreements (SLAs) in Managed Services are established on a customized basis, defining clear metrics and objectives that the provider commits to meet, ensuring the quality and availability of services.

Outsourcing technological services with Managed Services provides benefits such as cost reduction, access to specialized expertise, focus on the core business, scalability and flexibility, improved service quality, increased security, and regulatory compliance.

Managed Services offer a broad support scope, covering everything from monitoring and incident resolution to proactive problem management, software updates, and preventive maintenance.

Managed Services ensure business continuity through the implementation of backup and data recovery strategies, contingency plans, and infrastructure redundancy, minimizing the impact of possible disruptions.

Managed Services are beneficial for companies of all sizes and sectors, allowing them to outsource the management of their technological resources and focus on their core business.

Managed Services offer a high level of flexibility, adapting to the changing needs of the company, both in terms of service scalability and the incorporation of new technologies.

Communication between the client company and the Managed Services provider is established through direct communication channels, such as regular meetings, performance reports, and a dedicated point of contact, ensuring smooth and effective communication.

In Managed Services, robust security measures are implemented, including firewalls, intrusion detection systems, data encryption, and access and control policies, ensuring information protection and threat prevention.

Managed Services offer quick and contractually agreed response times for incident resolution, minimizing downtime and ensuring prompt attention to issues.

Yes, Managed Services can be customized according to the specific needs of the company, adapting services, support levels, and technologies used to meet particular requirements.

Managed Services help reduce operating costs by eliminating the need to maintain an internal IT team, reduce infrastructure expenses, and benefit from economies of scale by sharing resources with other provider clients.